The Ombudsman's Office receives anonymous or signed claims and complaints that are generally the last resource before legal action internal and external clients have to plead their case to Empresa.

Considering that the Ombudsman's Office is under the corporation's Presidency, it is deemed as a positive means to find a viable solution for such demands, due to the fact they are treated in confidentiality, sparing clients from possible retaliations that could derive from their claims and complaints.

Therefore, every time a citizen understands that their rights have been infringed, they can resort to the Ombudsman's Office as a legitimate channel to safeguard their rights.